Partner Updates

support.surfsight.net/s/marketing-dashboard

Code Red: unable to change billing status via Partner Portal and API – RESOLVED (2026-01-28 05:30 p.m. UTC)

by Daniel Sánchez, Technical support agent

We are pleased to inform you that the issue that prevented changing the billing status via the Partner Portal and the API has been fully resolved. Please see the updated information below. Duration of the service outage: 2 hours. Impact

Code Red: unable to change billing status via Partner Portal and API – RESOLVED (2026-01-28 05:30 p.m. UTC)

⚠️ Code Red: unable to change billing status via Partner Portal ⚠️

by Daniel Sánchez, Technical support agent

We are experiencing a service outage impacting the ability to update billing status via the Partner Portal. Please see the details below. Impact of the service outage: It is currently not possible to change billing status via the Partner

⚠️ Code Red: unable to change billing status via Partner Portal ⚠️

RESOLVED - Code Red: Issue Retrieving Dashcams and Third-Party Events Not Created on US Cloud

by Dror Tesler, Senior Support Engineer

We are happy to inform you that the issue has been resolved. Please find further details below: Duration of the code red: 4 hours. Impact of the code red: Issue affecting dashcam retrieval and third-party event creation in the Partner

Code Red: Issue Retrieving Dashcams and Third-Party Events Not Created on US Cloud

by Dror Tesler, Senior Support Engineer

We are experiencing an issue affecting dashcam retrieval and third-party event creation in the Partner Portal, Surf UI, and related API calls. Partners impacted by the service outage: US cloud We appreciate your patience and apologize for

⚠️ Code Red: most AI-14 dashcams are offline; for those that remain online, all recording requests are failing ⚠️ – RESOLVED (2025-12-19 07:45 p.m. UTC)

by Daniel Sanchez, Technical support agent

We are happy to inform you that the issue has been resolved. Please find further details below. Duration of the service outage: 3 hours. Impact of the service outage: most AI-14 dashcams were offline; for those that remained online, all

⚠️ Code Red: most AI-14 dashcams are offline; for those that remain online, all recording requests are failing ⚠️ – RESOLVED (2025-12-19 07:45 p.m. UTC)

⚠️ Code Red: most AI-14 dashcams are offline; for those that remain online, all recording requests are failing ⚠️

by Daniel Sanchez, Technical support agent

Dear partners: We are currently experiencing a service outage affecting AI-14 dashcams. Please find further details below. Impact of the service outage: most AI-14 dashcams are offline; for those that remain online, all recording requests

⚠️ Code Red: most AI-14 dashcams are offline; for those that remain online, all recording requests are failing ⚠️

Code Red: service outage affecting recording downloads and streaming – RESOLVED (2025-11-03 07:30 p.m. UTC)

by Daniel Sanchez, Technical Support Agent

We are happy to inform you that the service outage affecting recording downloads and streaming has been resolved as of November 3, 2025, at 7:30 p.m. UTC. Please find further details below. Duration of the service outage: 30

⚠️ Code Red: service outage affecting recording downloads and streaming ⚠️

by Daniel Sanchez, Technical Support Agent

We are experiencing a service outage impacting downloading and streaming of recordings. Please find further details below. Impact of the service outage: users may encounter failed downloads, error messages when streaming recordings,

⚠️ Code Red: service outage affecting recording downloads and streaming ⚠️

Code Red: RESOLVED - Partner/Surfsight Portal/API NA- not loading⚠️

We are happy to inform you that the issue “Partner/Surfsight Portal/API NA- not loading” has been resolved. Please find further details below. Approximate start of issue: 9:05 AM PST Approximate end of issue: 2:00 PM PST A detailed RCA

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