Partner Updates

support.surfsight.net/s/marketing-dashboard

RESOLVED - Code Red: Issue Retrieving Dashcams and Third-Party Events Not Created on US Cloud

by Dror Tesler, Senior Support Engineer

We are happy to inform you that the issue has been resolved. Please find further details below: Duration of the code red: 4 hours. Impact of the code red: Issue affecting dashcam retrieval and third-party event creation in the Partner

Code Red: Issue Retrieving Dashcams and Third-Party Events Not Created on US Cloud

by Dror Tesler, Senior Support Engineer

We are experiencing an issue affecting dashcam retrieval and third-party event creation in the Partner Portal, Surf UI, and related API calls. Partners impacted by the service outage: US cloud We appreciate your patience and apologize for

⚠️ Code Red: most AI-14 dashcams are offline; for those that remain online, all recording requests are failing ⚠️ – RESOLVED (2025-12-19 07:45 p.m. UTC)

by Daniel Sanchez, Technical support agent

We are happy to inform you that the issue has been resolved. Please find further details below. Duration of the service outage: 3 hours. Impact of the service outage: most AI-14 dashcams were offline; for those that remained online, all

⚠️ Code Red: most AI-14 dashcams are offline; for those that remain online, all recording requests are failing ⚠️ – RESOLVED (2025-12-19 07:45 p.m. UTC)

⚠️ Code Red: most AI-14 dashcams are offline; for those that remain online, all recording requests are failing ⚠️

by Daniel Sanchez, Technical support agent

Dear partners: We are currently experiencing a service outage affecting AI-14 dashcams. Please find further details below. Impact of the service outage: most AI-14 dashcams are offline; for those that remain online, all recording requests

⚠️ Code Red: most AI-14 dashcams are offline; for those that remain online, all recording requests are failing ⚠️

Important Update: Change to the August 4 Breaking Changes Notice

by Ben Goldfarb

We are issuing an update regarding the Breaking Changes Document published on August 4, 2025, which is scheduled for implementation on November 23. Please note that we will not be proceeding with New Parameter for Get Organization Devices

Important notice: Changes to the Lytx Surfsight™ API

by Ben Goldfarb

The following changes to the Surfsight API may impact your use of the service.  Security updates for AI-14 Encryption Wrong PIN PIN Randomization Summary This update raises default security measures across storage, access, and

Code Red: service outage affecting recording downloads and streaming – RESOLVED (2025-11-03 07:30 p.m. UTC)

by Daniel Sanchez, Technical Support Agent

We are happy to inform you that the service outage affecting recording downloads and streaming has been resolved as of November 3, 2025, at 7:30 p.m. UTC. Please find further details below. Duration of the service outage: 30

⚠️ Code Red: service outage affecting recording downloads and streaming ⚠️

by Daniel Sanchez, Technical Support Agent

We are experiencing a service outage impacting downloading and streaming of recordings. Please find further details below. Impact of the service outage: users may encounter failed downloads, error messages when streaming recordings,

⚠️ Code Red: service outage affecting recording downloads and streaming ⚠️

ℹ️ Service Impact Announcement: Twilio SIM card degradation ℹ️ – RESOLVED (2025-10-10 06:00 UTC)

by Daniel Sanchez, Technical support agent

We are pleased to inform you that the connectivity issue affecting Twilio SIM cards—stemming from a carrier-side issue—has been resolved. Please find further details below. Duration of the degraded performance: 14 hours and 35

ℹ️ Service Impact Announcement: Twilio SIM card degradation ℹ️ – RESOLVED (2025-10-10 06:00 UTC)

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