Partner Updates

support.surfsight.net/s/marketing-dashboard

ℹ️ Service Impact Announcement: Twilio SIM card degradation ℹ️ – RESOLVED (2025-10-10 06:00 UTC)

by Daniel Sanchez, Technical support agent

We are pleased to inform you that the connectivity issue affecting Twilio SIM cards—stemming from a carrier-side issue—has been resolved. Please find further details below. Duration of the degraded performance: 14 hours and 35

ℹ️ Service Impact Announcement: Twilio SIM card degradation ℹ️ – RESOLVED (2025-10-10 06:00 UTC)

ℹ️ Service Impact Announcement: Twilio SIM card degradationℹ️

by Mauricio Niebles, TS3

We are currently still experiencing degraded performance issues with Twilio SIM card connection on the side of the provider. Please find further details below. Impact of the degraded performance: Twilio estimated 14% of devices using Super

ℹ️ Service Impact Announcement: Twilio SIM card degradationℹ️

ℹ️ Service Impact Announcement: Twilio SIM card degradation ℹ️

by Mauricio Niebles, Technical Support

We are currently experiencing degraded performance issues with Twilio SIM card connection on the side of the provider. Please find further details below. Impact of the degraded performance: Twilio estimated 40% of devices using Super SIM

ℹ️ Service Impact Announcement: Twilio SIM card degradation ℹ️

C9-2025 is out! 🚀

by Ben Goldfarb

C9-2025 is out! 🚀 What’s included this time around? What’s new? Check it out! Asynchronous Health Report Downloads This enhancement allows users to download Device Health Reports asynchronously. You can now initiate a report download

C9-2025 is out! 🚀

Scheduled Database Maintenance – Potential API Downtime

by Ben Goldfarb

We will be performing scheduled database maintenance on our US Cloud. During this time, you may experience a temporary loss of API access. When: September 28, 2025, from 22:00 to 23:00 PST (Previously scheduled for September 6,

C8-2025 is out! 🚀

by Ben Goldfarb

C8-2025 is out! 🚀 What’s included this time around? What’s new? Check it out! Disclaimer: The terms "partner" or "partnership" refers to a collaborative relationship and does not imply a legal partnership or joint venture. AI-14 Device

C8-2025 is out! 🚀

Important notice: Changes to the Lytx Surfsight™ API

by Ben Goldfarb

The following is a list of upcoming changes to the Surfsight API may impact your use of the service. New Parameter for Get Organization Devices Endpoint (SUR-9249) We will be adding a new, optional query parameter, telemetryDataSource.

Phishing Alert Update

by Ben Goldfarb

We are writing to update and clarify the Phishing Alert reminder sent earlier this week. This update confirms that there was no phishing attempt. What Happened: On July 11th, our service provider experienced a technical glitch that

C7-2025 is out! 🚀

by Ben Goldfarb

C7-2025 is out! 🚀 What’s included this time around? What’s new? Check it out! Disclaimer: The terms "partner" or "partnership" refers to a collaborative relationship and does not imply a legal partnership or joint venture. Enhanced

C7-2025 is out! 🚀

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