Partner Updates

Partner Updates

support.surfsight.net/s/marketing-dashboard

RESOLVED - ℹ️ Service Impact Announcement ℹ️ : White Label Portal Logos

by Jerry Gomez, Technical Support
Support
We are happy to inform you that the White Label Portal issue has been resolved both US and EU. We appreciate your patience and apologize for the temporary inconvenience.
RESOLVED - ℹ️ Service Impact Announcement ℹ️ : White Label Portal Logos

ℹ️ Service Impact Announcement ℹ️ : White Label Portal Logos

by Jerry Gomez, Technical Support
Support
Code Red
As of today at ~8:50 AM PST we were notified by US cloud partners that are using WLP that the custom logos reverted back to Surfsight logos. Our R&D team was notified and discovered a bug, which they're working on resolving ASAP. Is has
ℹ️ Service Impact Announcement ℹ️ : White Label Portal Logos

E14/15-22 is out! 🚀

by Nadav Bahat, Product Marketing
Release Notes
Drum roll please! 🥁🥁🥁 E14/15-22 is out! What’s included this time around? What’s new? Check it out! Live View reusable component - allows you to integrate a live view functionality in a fast and easy way using a reusable UI component!
E14/15-22 is out! 🚀

⚠️ RESOLVED Code Red: Live View - US cloud only ⚠️

by Perla Perez, Tech Support
Support
We are happy to inform you that the issue was RESOLVED at 1:45 MST, and we have verified all our services are back to normal operation mode has been resolved. We appreciate your patience and apologize for the temporary inconvenience. For
⚠️ RESOLVED Code Red: Live View - US cloud only ⚠️

⚠️ UPDATE Code Red: Live View - US cloud only ⚠️

by Perla Perez, Tech Support
Support
Code Red
We’re experiencing an Amazon AWS service impairment may be causing latency to some Surfsight services. We are closely monitoring the situation and taking appropriate actions to minimize the impact. Our team is currently working to restore
⚠️ UPDATE Code Red: Live View - US cloud only ⚠️

⚠️ Code Red: Live View - NA server only ⚠️

by Perla Perez, Tech Support
Support
Code Red
We’re experiencing a service outage with mediacores that support our Live View service. Our team is currently working to restore the service. We apologize for any inconvenience. Next Update will be in 2 hours For more information contact:
⚠️ Code Red: Live View - NA server only ⚠️

🚀New release: E12&13-2022 is out🚀

Release Notes
E12&13 release is out! Check out what’s included: standby in/out events are back, with more notification options available in the Surfsight Portal together with more new UI features. we’ve started our gradual facelift for the Partner Portal
🚀New release: E12&13-2022 is out🚀

Two new sales courses are available in the Surfsight Sales Learning Center!

by Ron Flynn, Senior Sales Training Manager
Announcement
Sales Enablement Announcement
We’re excited to announce that two new sales courses are now available in the Surfsight Sales Learning Center: You’re part of something big –the Lytx story As a Lytx reseller salesperson, you are genuinely part of something big! This course
Two new sales courses are available in the Surfsight Sales Learning Center!

3.10.25 is out for the Surfsight firmware! 🚀

Release Notes
Firmware 3.10.25 is being delivered to your devices as we speak, resolving several important bug issues. Access all the details in the knowledge base.
3.10.25 is out for the Surfsight firmware! 🚀